Jennifer Kilian brings to McKinsey’s client services a wealth of experience with several of the best-known and most successful companies in experience design, digital media, and social networking. She focuses on integrating best business practices with compelling design to delight customers and enhance profitability.

Essential to that effort is the development of forward-thinking design teams that can work seamlessly across organizational functions—an area where Jennifer Kilian brings deep expertise. Equal parts business strategist and creative visionary, she has served as a principal and executive creative director for digital design studios where she built teams, a client base, and products and services from the ground up. She holds patents for several products she designed.

Jennifer Kilian is a Partner at McKinsey & Company, and a leader in Digital McKinsey and their Design Practice. Jennifer Kilian serves cross-industry clients with deep interest, and experience in, healthcare globally. She specializes in helping senior business leaders understand the challenges and implications of applying design thinking plus data science to improve business performance.

My areas of expertise range from design-centered digital transformations to green field product, service and experience design to delivering customer journeys tailored to growth and engagement, cost savings or increased customer satisfaction.

Jennifer Kilian relishes bringing emergent technology, strategy and design together to invent the ideal future experiences of tomorrow. She brings deep empathy to envisioning and delivering these new experiences through a human-centered lens and holds several patents from reinventing the high tech gourmet oven to the global health and wellness space.

Jennifer Kilian has a collaborative leadership style and she is inherently people-centered. She loves building and leading great teams, for her clients and at McKinsey, who use design to make their experience of the world a better place.

Jennifer Kilian is inspired by the next generation of design thinkers. She has been a guest lecturer in the graduate design, technology, and social-innovation programs of New York University, IIT, and The School for Visual Arts (NYC), and was formerly on the board of the New Media Consortium and a chair for Industrial Designers Society of America (IDSA). She has judged major design awards and spoken on design at leading global forums.