The Impact of Design Thinking on Innovation: A Case Study at Scania IT

Organizational culture represents a crucial factor for the introduction of innovation throughout the organization via Design Thinking and agile way of working. Thus, the organization must establish a culture that encompasses a shared vision with values that create a commitment to learn, experiment and accept failure.

Jakob Nielson on the Usability Gap of AI Services.

In this video Jakob Nielsen explains how the usability gap is the most serious issue that confronts the development of AI services. If you care about improving your customer journey/experience, then you have to ask

How might we make AI usable for people?

The Craze for Design Thinking: Roots, A Critique, and toward an Alternative

Favoring orientation to and the participation of design users in the design process, Design Thinking (DT) has a long lineage. With the Cold War's end, the Internet's rise and Stanford University's turn to teaching DT (2005), this 'bottom up', demand-driven conception of design gained new adherents, going on to win mainstream status when advocated in the 'Harvard Business Review' in 2008.

Design Thinking In Healthcare

Applying Design Thinking to health care could enhance innovation, efficiency, and effectiveness by increasing focus on patient and provider needs. The objective of this review is to determine how Design Thinking has been used in health care and whether it is effective.

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