Design thinking in Healthcare is an almost perfectly natural fit. On the front end of Healthcare are the nurses who are naturally empathic. A key approach necessary for successful design thinking. Their role is to intimately understand the needs and take care of the problems of their patients. Their daily approach to problem solving requires them to empathize with patients.

Over the past 10 years, the hospital’s managers have transformed their institution from the usual, grim, human-repair shop into a bright and comforting place by incorporating design thinking and design principles into their planning process.

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