In this case study the project leaders goal was to improve the experience of bus users on Madrid's EMT system by offering a technological solution to increase the users’ satisfaction with regard to accessibility during the bus trip as well as when waiting for the bus to arrive.

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There are numerous success stories that we know nowadays about the application of design thinking in the health field. Some we have already mentioned and others mentioned below, however, we want to emphasize how much of the success stories that exist are from outside our country (Spain).