Luciana Testa is an IT professional with extensive experience in service and contract management. Luciana Testa focuses on business, process / project management, managing accounts to ensure contract delivery, accompanying / directing technical areas in specific / programmed issues solutions (change sheets), comply with service levels and delivery of the scope of the catalog established with customers and suppliers, organization / elaboration of status meetings and brainstorming with technical areas, customer and suppliers, monthly control of volume, preparation and presentation of billing with financial support for delivery to the customer, support to the account executive, aiming to maintain integrity and seeking new business opportunities.

Luciana Testa has experience in developing and executing projects to improve internal processes by monitoring the activities of the sectors. She has a solid knowledge of service level agreements, preparation and presentation of performance reports. Knowledge of ITIL processes, such as Incidents, Change and Problem Management. Support to sales of IT contracts in the development of outsourcing proposals for large large contracts, and responsible for developing lower value proposals for small deals, administration of tools and processes in the area to effect the sale. Luciana Testa is expert at Organization and participation in status meetings. Luciana Testa is also an expert in presentation of management reports, automation of processes for control and flow of information through standard analysis with diversified sampling to meet the expectations of managers / salespeople.

Connect with Luciana Testa on LinkedIn.