This case study focuses on a Design Thinking Workshop for primary school learners. The aim of the workshops was to provide learners with a new set of skills which they can employ when problem solving for real world challenges.

When B2B companies talk about user experience, they are really considering the aggregated needs of multiple people and roles in a large ecosystem. But what happens when those objectives are vastly different for every individual?

“Humans don’t stop being humans just because they entered an office building.”

In this article Chris Nodder tackles the challenge of running Design Thinking workshops where participants are working at a distance in COVID times.

The total number of fans is the result of a club’s customer experience strategy...It’s up to every club, as a company, to constantly improve relationships with their clients and upgrade customer experience they’re delivering to them...Care for them and they’ll be extremely loyal.