The Department of Homeland Security’s Science and Technology Directorate (DHS S&T) requires a consistent yet flexible approach to address wicked problems. A design-thinking methodology holds promise, as its tenets align with the diversity and complexity inherent within the homeland security environment.
The research examined how design thinking is used to solve problems, S&T’s current approach to solving problems, and how other public organizations are using a design thinking methodology. Denmark’s MindLab and the Defense Advanced Research Projects Agency (DARPA) informed a framework for how DHS S&T could adopt a design-thinking approach.
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