Design Thinking has been successfully used in the Insurance Industry. Read case studies on these corporations involvement with design thinking and other thought leadership articles about the use of design thinking in Insurance on this page.
To some fintechs, non-insurance incumbents, and venture capitalists, the industry’s challenges suggest opportunity. The life insurance value chain is increasingly losing share to these players, who are chipping away at the profit pool.
How might incumbent life insurers keep pace in today’s fast-moving competitive environment and meet customers’ changing needs?
Pancentric helped Jelf kick-off a several-year digital transformation journey by getting to know not just their customers better, but their own staff, too. Jelf has dozens of offices around the UK, all with specialties in insuring different kinds of commercial businesses. For our project team trying to determine a roadmap of new developments, there was no easy overview of how each office operated or what the entire customer experience looked like.