All around us, there is evidence of how design is shaping the future of business. Design isn’t purely about aesthetics or asking tactical questions – it’s about thinking systemically and answering big, complex and interdependent challenges.

The key to Design Thinking is it begins by imagining a solution that does not exist yet, and then sets about outlining a pathway to realizing it. Normally we make an assessment of a problem and seek to correct it. Design Thinking is only a part of Keeley's 10 types of Innovation model.

The Public Libraries in Aarhus (Denmark) and Chicago (USA), with funding from the Gates Foundation, created the Design Thinking for Libraries toolkit to introduce a way of working that will help you understand the needs of your patrons and engage your communities like never before. We understand that the challenges facing librarians are real, complex and varied.