The user need statement. What is it and why do you need to make one? In design thinking (as well as in any product-development process), it is important to define the problem you want to solve before spending time and resources on generating possible solutions. (A great solution to the wrong problem will fail.) Creating a user needs statement maximizes the use of resources and decreases the likelihood for friction and disagreement in the prototyping, testing, and implementation stages.
The user need statement, also often called a problem statement or point-of-view statement, is the primary tool in the second stage of design thinking — the define stage; they align different points of view and create a common understanding of the problem to be solved before moving forward into ideating.