Design Thinking (DT) is a methodology used by designers for solving complex problems and identifying suitable solutions for consumers or end-users. In simple words, this human-centered process of innovation emphasizes on what consumers would love to have and prevents organizations from making dicey instinctive bets by helping them understand what their potential customers really want.
Herein lies the power of design thinking to help change IT's approach to problem solving. It is not about the agile process being wrong, it is more about a different approach being needed to get to the right problem for agile to solve.
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