Many manufacturers struggle to deliver a superior experience to customers and employees because they take a piecemeal or siloed approach to implementing the underlying digital technologies. To ensure the right mindset and strategy, manufacturers must undertake three key challenges that drive effective product design.
Manufacturers must analyze their product portfolios and roadmaps, and apply human-centered design principles to ensure they deliver experiences that make good on today’s market reality. The industrial Internet of Things (IoT) is paving the way to the future for asset-intensive companies.
Design Thinking is a methodology that can support manufacturing companies to create superior customer experiences.
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