This very informative article discusses design thinking as a process and mindset for collaboratively finding solutions for wicked problems in a variety of educational settings.
As children move from kindergarten, through middle school, and to high school, instruction shifts from stories to facts, from speculation to specifics, and imagination fades from focus.
In her doctoral paper Loraine Rossi de Campos explores the use of Design Thinking in a school district for a 4-5 grade school.
In this article Natasha Iskander argues that Design Thinking enables corporations to justify their risk averse decisions under the guise of a thin veil of understanding their customers needs. We call it design think washing! While this is an interesting critique, it misses the fact that it is not the methodology that is creating this problem as much as it is the way that it is being used.
The discourse on urban planning and development has evolved over the last century with top-down methods of planning urban spaces giving way to bottom-up approaches that involve residents and other stakeholders in the design process.
Boeing employees have learned, from hard-won experience, innovation at the scale of aerospace requires functional groups to work together.
Why the Financial Services Sector Should Embrace Design Thinking. Financial institutions need to evolve rapidly or risk disruption at the hands of nimble Fintech start-up companies.
In this article Kunal Vaed, The Street, describes how E*Trade used design thinking to enable the company to help investors get smarter by going from the idea of investing to an investment in 5 minutes.
Joyce Liu, Associate Creative Director, frog, based in the Shanghai studio discusses frog's use of design thinking in retail and the need to be human centered, not just user centered in order to create really exceptional user experiences. She describes frog's work with BeautyFarm and JNBY to illustrate her point.
Scott Ellis of IBM discusses the use of design thinking in retail describing the methodology and application in a number of examples. He advocates for the necessity of using design thinking in retail in the changed world of digital user experiences that are all competing with physical retail.
Scott's insights into the use of design thinking in retail are useful and illuminating.
In this video Jakob Nielsen explains how the usability gap is the most serious issue that confronts the development of AI services. If you care about improving your customer journey/experience, then you have to ask
How might we make AI usable for people?