Design Thinking ROI: Metrics Take 1
Measuring the ROI of Design Thinking and developing a structure for metrics is still very much a work in progress. Two studies one from McKinsey and the other from
Mayo Clinic: Design Thinking in Health Care – Case Study
In the early 2000s, Mayo Clinic physician Nicholas LaRusso asked himself a question: if we can test new drugs in clinical trials, can we in a similarly rigorous way test new kinds of doctor-patient interactions?
Design Thinking and Participation in Switzerland: Lessons Learned from Three Government Case Studies
Olivier Glassey, Jean-Henry Morin, Patrick Genoud, Giorgio Pauletto
This paper examines how design thinking and serious game approaches can be used to support participation.
In these case studies the authors discovered the following results.
Asili: Addressing an Entire Ecosystem of Need in a Rural Community
A sustainable community-owned health, agricultural and water business in the Democratic Republic of the Congo.
One out of every five children don’t live to their fifth birthdays in the Democratic Republic of the Congo (DRC), a country torn by years of war and extreme poverty. The American Refugee Committee (ARC) engaged IDEO.org to help design a way to get better health care to the young children of the DRC, and together we designed Asili, a sustainable business that offers agricultural services, clean water, and a health clinic to its members. By addressing an entire ecosystem of need, from potable drinking water to better seeds to vastly improved health care for children under five, IDEO.org helped ARC impact an entire community. And after an incredibly encouraging start, ARC is already thinking about how Asili might scale.
Placing Humans at the Center of Capital One
Capital One’s CEO felt a sense of urgency that all of his employees be trained on the fundamentals of human centered-design. But how might one introduce Human Centered Design to one of the largest retail banks in the USA?
Design Thinking for Development Cooperation
Victoria Peters discusses the problem of development cooperation between Europe (or anywhere else in the developed world) and Africa. She describes how the developed nations have killed creativity in Africa and how Design Thinking is one (good) way to bring that back.
The State of Design Thinking in Government
Design Thinking solves big complex problems by centering the problem solving process around the user. That is the theory, but is this true in practice and is the actual outcome of Design Thinking projects in government solutions to problems or perhaps something else?
Using design thinking to cultivate the next generation of female STEAM thinkers
This study shows that a short, 3-day intervention can make a positive impact on young female youths’ perceptions of STEM, pro-social attitudes, creative confidence, and career pathways. It does this by creating a “hook” or stimulating interest among youths to have a more favorable opinion about working in STEM.
Design Thinking at a Distance
In this article Chris Nodder tackles the challenge of running Design Thinking workshops where participants are working at a distance in COVID times.
Design Thinking in HR at Deutche Telekom
Reza Moussavian, a senior HR and IT executive at Deutsch Telekom explains the company's journey and how important Design Thinking is as a business strategy for HR. Reza Moussavian's presentation provides great examples of issues tackled in HR and the results achieved.