This is an example of accelerating a transformation through co-design. Eighty-two professionals gathered, representing OTP’s whole organization. Together, they were able to achieve months of work in just three days.

Through these two examples – Panera Bread and the university – Dawn Ressel demonstrates how design thinking can be used at any scale, from minute to broad-sweeping.

After a few interviews, a surprising topic continued to surface: service design in its purest form is a sustainability method. It caused us to pause and reflect on how we work. In this post, which marks our first part in a sustainability series, we will share what parts of the practice reflect the hallmarks of sustainable design.

The essence of the design process is to envision novel solutions in order to meet certain real or perceived needs and express a certain intention through novel interactions and relationships.While science tends to focus on how the world is and how it came to be — an essentially backward looking activity that may venture to predict the outcome of experiments based on abstract linear extrapolatio

While this is not a case study as such, it sits in our case study section as it is an important piece of information from a consultancy that played a large part in popularizing Design Thinking. In their Journey to Mastery section, IDEO discuss and shine a light on the shortcomings of the design thinking term and how it has been applied.

In 2017, the product development team at Singapore’s Government Technology Agency (GovTech) was tasked to develop a tool to consolidate citizen-facing services previously delivered by different government agencies onto a single platform.

The UK government fully appreciates the role of design as a driver of economic growth...Design is a source of competitive advantage and can help organizations transform their performance. That is why design forms an integral part of the Government’s plans for innovation and growth.

This is an incredible set of guiding principles for government services design for anyone involved in government work anywhere in the world. Does your government have a set of published guidelines on how to design services?

Design Thinking (DT) is a methodology used by designers for solving complex problems and identifying suitable solutions for consumers or end-users. In simple words, this human-centered process of innovation emphasizes on what consumers would love to have and prevents organizations from making dicey instinctive bets by helping them understand what their potential customers really want.

The banking industry has become increasingly concerned over the challenge that emerging fintech startups pose to banks’ traditional ways of doing business and the threat that they present to revenue streams. In response, many banks have created internal innovation labs to counter these risks.