How to Use Design Thinking to Make Great Things Actually Happen

Ever since it became clear that smart design led to the success of many products, companies have been employing it in other areas, from customer experiences, to strategy, to business ecosystems. But as design is used in increasingly complex contexts, a new hurdle has emerged: gaining acceptance (for the new solutions).

Solving the US Department of Homeland Security's Wicked Problems

The Department of Homeland Security’s Science and Technology Directorate (DHS S&T) requires a consistent yet flexible approach to address wicked problems. A design-thinking methodology holds promise, as its tenets align with the diversity and complexity inherent within the homeland security environment.

10 Examples of Design Thinking in Government

Government's role is to provide essential services for its people. Using the methodology and mindset of Design Thinking in government projects can help to clarify for whom, what problems need to be solved and test and improve the resultant ideas quickly before huge resources are applied to rolling out the new or improved government services.

Design DNA: The Perils of Design Thinking

Design thinking attempts to explain a design process to non-designers before their attention span runs out. It takes too long to include an explanation of the other influ­ences that make a great design, and designers—let alone anyone—have a hard time articulating such nuances, especially before the audience is lost...

Empathy and Co-Creation in Capital Markets Operations

Co-creation and empathy are fundamental principles of design thinking that enable teams to collaborate and solve user problems at pace. Cross-functional collaboration and deep understanding of end-users help to break down barriers between organization silos, resulting in an aligned vision and more holistic, user-centered solutions.

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